While we've tried to cover every eventuality here on our website, there's always going to be something new and challenging to keep us on our toes. In that case, feel free to give us a call at 623-931-1793 (8 a.m. - 5 p.m. MST Mon-Fri or 10 a.m. - 2 p.m. MST Sat) or email us at UniformUSA@aol.com and we'll do our best to help you.

Indeed we do. Our store, Collette's Uniforms, is located at 5212 W. Camelback Rd. in Glendale, AZ. You're welcome to come in and try things on, ask questions, and make in-person purchases. We're always happy to talk to our customers and hopefully assist them. Our store is open Monday through Friday from 8 a.m. to 5 p.m. MST and Saturdays from 10 a.m. to 2 p.m. MST.

Our store is open Monday through Friday from 8 a.m. to 5 p.m. MST and Saturdays from 10 a.m. to 2 p.m. MST.

If the item has been customized (e.g. a name or company logo embroidered on it or something similar), all sales are final. However, if it hasn't been, you may be able to exchange it. In order for an item to be returnable, it must be in saleable condition--not washed, not worn, with tags still on and any packaging it came with included--and within the 10 day window. If those conditions have been met, it's just about letting us know and getting it back to us. If you're close enough that you can come into our store at 5212 W. Camelback Rd. in Glendale, AZ, that's probably the best way to ensure you do get the right size, as pieces can be tried on at the store. That also avoids having to deal with shipping and such. If you can't make it to our shop, though, we can still help you. First, call us at 623-931-1793 or email us at uniformusa@aol.com and let us know what the problem is. Once that's done, ship the item and its packaging back to us at Collette's Uniforms, 5212 W. Camelback Rd., Glendale, AZ, 85301. Please include the receipt or proof of purchase with the item. Once it's received, we will inspect it and contact you regarding the status of your exchange. Exchanges will be shipped as soon as possible after the item being exchanged is received.

Thanks for shopping on the Jani-King SW Store. If you are not entirely satisfied with your purchase, we are here to help. Please note, though, that items that have been customized--e.g., names added or with special logos--can not be returned. RETURNS You have 10 calendar days to return an item from the date you received it. To be eligible for a return, the item must be unworn and unwashed, in the original packaging, with tags still attached. Please include the receipt or proof of purchase with the item. REFUNDS/EXCHANGES Once we receive the item, we will inspect it and contact you regarding the status of your return/exchange. Exchanges will be shipped as soon as possible after the item being exchanged is received. In the case of a return, if your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Note: Items that have been altered or customized are not returnable (e.g., a polo with name embroidered on it). Shipping You will be responsible for paying for your own shipping costs for the return of your item. Shipping costs are nonrefundable. If you receive a refund, the original shipping fee will be deducted from your refund. Contact Us If you have any questions on how to return your item to us, feel free to contact us at uniformusa@aol.com or 623-931-1793.

You sure can! Just get the shirts to us and we'll get that taken care of. Our guaranteed turnaround time for that is 48-72 hours (plus any shipping time, if applicable), and the charge for the company logo is $10.00 per shirt.

We do have a storefront in Glendale, AZ, where items can be tried on and purchased or simply picked up, but we also understand that sometimes that's just not convenient. For that reason, we ship throughout the United States, generally via Fed Ex or USPS. And in the interests of keeping things simple, the cost of shipping is a flat $9.50 per order.

The short answer is, "Maybe." If you have a particular brand that we usually carry that you really like, we will always try to satisfy you. Unfortunately, because some colors are super popular--e.g., black, burgundy, navy--we sell through them very quickly (as do the vendors from whom we get them). So sometimes we have to sub in another brand to fill an order because waiting on a particular brand to come in can sometimes take a ridiculously long time. We do our best to keep quality consistent, but we all have personal preferences that may not be satisfied with a sub item. In that case, definitely reach out to us--via phone, email, or this website's messaging program--and we'll try to get you what you want. And if you do have a brand you really like, feel free to message us after you place your order so we can take that into account as we're filling your order.

For a new or custom logo, email a copy of the logo art to us at uniformusa@aol.com and let us know that it's a new logo and the item or items you want it on, as well as where you want it on the items. Please include your phone number in the email so we can call you to get payment of the one-time setup fee over the phone and get answers to any questions we may have. Once we have the logo set up for our machines, we keep it on file, so anytime you need that logo put on a new item, you just pay for the embroidery and not the embroidery AND set-up. Pricing for logo set-ups starts at $45 and goes up depending on complexity, stitch count, size, etc. and the actual embroidery price starts at $7.50 per piece. To put a name or some other text on an item, email us with information regarding what item you want to put it on (for example, which item in your order and your order number), where specifically on that item you want it, what font you want for the text, what color you want the letters, and what exactly you want it to say. Again, please include your phone number in the email so we can call you to get payment and get answers to any questions we may have. As a general rule, we charge $5 per line of text on an item you order from us.

We do! As with the embroidery, email us the logo at uniformusa@aol.com and tell us what you want done. For custom screen printing, we do have a job minimum of 36 pieces, so if you only want a few pieces, you may be better off with embroidery. But if you're just getting the screen printed items offered on the website, we are waiving that minimum. Because the process of screen printing involves one screen per color, the one-time set-up fee is $45 per screen--so the set-up fee for a 3-color logo will be $135, for example. Once you've emailed us the logo and we see what exactly you want for the job, we can give you a more specific price. And again, as with the embroidery, we keep the screens and can do new pieces anytime you need them, without that set-up fee. And because our physical store services various industries, we have access to hundreds of clothing and accessory options for you. Just let us know what you want and we'll do our best to help you get it.

For a new logo, we generally estimate 7-10 business days after receipt of the art. If we're embroidering a logo on file, the job is usually faster--call it 4-7 business days. The points in the process that tend to take the most time are setting up the logo for our machines and getting the blanks to embroider. In all cases, we do try to get every job completed as quickly as possible, but if you have a deadline you're trying to meet, let us know so that, if we can, we get it done in time for you. We can't promise a quicker turnaround time, but we will try. Note: An order of hats can sometimes take a little longer to complete. Embroidering hats requires resetting the machines specifically for hats, which does add extra time to the process. Generally, it's only a day or two longer than our standard turnaround time, however.

Generally, we estimate 7-10 business days once we have your art.

For embroidery orders, the only category that has a minimum is hats. Because that process is slightly different than shirts, for example, we do request at least two hats be ordered. But for other categories, we can embroider one or two or 20 pieces as needed. For custom screen printing jobs, we have a minimum of 36 pieces. You can combine product styles and colors to reach that 36-piece minimum--say 24 tees and 12 hoodies, or 12 blue tees, 12 red tees, and 12 black tees. There just have to be at least 36 pieces getting the same design and ink color(s). In other words, while you can get 18 black tees and 18 white tees all with a red ink design, for example, you can't do 18 black tees with white ink and 18 white tees with black ink. Note: for screen printed items listed on this website, we are waiving that item minimum.

Yes. You can combine product styles and colors to reach that 36-piece minimum--say 24 tees and 12 hoodies, or 12 blue tees, 12 red tees, and 12 black tees. There just have to be at least 36 pieces getting the same design and ink color(s). In other words, while you can get 18 black tees and 18 white tees done, all with a red ink design, for example, you can't do 18 black tees with white ink and 18 white tees with black ink.

If you already have PMS (Pantone Matching System) colors for your design, just provide them with your artwork. If you don't have PMS colors or you need help choosing colors, our team can make recommendations for you based on the art provided and what will look best on the shirt colors you selected. Just give us a call at 623-931-1793 or email us at uniformusa@aol.com and we'll work it out with you.

Please send your artwork to us at uniformusa@aol.com in either a .dst, .jpg, .png, or .pdf format. Note: In order to get the best quality print or embroidery on your items, it is important that you provide us with the highest quality artwork you can get your hands on.